Refunds

The rule

Within 14 days of a payment we pay it back in full, no reason needed. That goes for a single build and for a Pro payment, the first one as well as a renewal.

How to ask

Write to [email protected] from the email address of your account and tell us which payment it is about. We usually answer within two working days.

Payments are handled by Link, a service of Stripe, so you can also ask Link's support about a payment.

How the money comes back

To the card or account you paid with, through Link, with any tax you paid. It usually shows within 5 to 10 working days, depending on your bank.

What happens to your access

A build that is paid back locks again. A Pro payment that is paid back ends Pro straight away. Builds you bought on their own and did not ask a refund for stay yours.

After 14 days

After 14 days we do not pay back as a rule. But if something is wrong on our side, a guide that does not work or a build that cannot be built as shown, write to us at any time: we fix it or pay you back.

Stopping Pro

Cancelling is not the same as a refund. You can cancel Pro at any time from your account: it stays open until the end of the period you paid for and does not renew.

Has a yearly Pro renewed, and do you live in the Netherlands or another country where the law lets you stop a renewed subscription with a month's notice? Write to us and we pay back the part of the year that is left after that month.

Your rights by law

If you live in the European Union or the United Kingdom, the law gives you 14 days to withdraw from a purchase made online. Nothing on this page takes away that right or any other right the law gives you. To withdraw, an email that says so is enough.